PAX Terminal Sanitizing Guide
SANITIZATION GUIDE FOR PAX TERMINALS
Purpose:
This document will demonstrate the necessary steps to take in keeping your PAX terminal sanitized, with the purpose of minimizing the spread of bacteria and other germs.
Tools Needed:
60% or higher Alcohol-based Hand Sanitizer | Card Reader Cleaning Card | Alcohol-based Disinfectant Wipes (NO BLEACH) or Glass Cleaner |
Note: Refrain from using harsh and abrasive cleaners that contain strong chemicals such as bleach that may cause damage to your terminal. If you are unsure about what tools to use, feel free to email support@pax.us or chat with us on our website www.pax.us.
Recommended Sources for Cleaning Products:
- POS Supply Solutions – https://www.possupply.com/cleaning-cards
Grab-n-Go Point of Sale Cleaning Kits - These kits are specifically designed to clean your terminals safely and effectively. Each kit includes the following (swipe cleaner, screen cleaner, printer cleaner and terminal housing cleaner):
- CR80 Card Reader Cleaning Card featuring Waffletechnology - Designed to remove dirt and debris from thermal print heads, credit card swipes and chip readers, and eliminate card read errors
- Thermal Printer Cleaning Card featuring Waffletechnology - Designed to remove adhesives and gunky residue from thermal printers, and improve printer image quality
- Screen Cleaning Wipe - Removes fingerprints, dust, pollen and other contaminants from monitors, screens, touch screens, and smart phone/tablet screens
- Terminal Housing/Hardware Cleaning Wipe featuring SheerClean™ - Designed to remove smudges, fingerprints, grease, oils and other build up from the exterior of your POS system and keypads
We offer the following two kits which should cover all the PAX terminals.
- 2 1/4" Grab-n-Go Point of Sale Cleaning Kits for PAX Terminals with 2" (58mm) Printers
- 3 1/8" Grab-n-Go Point of Sale Cleaning Kits for PAX Terminals with 3" (80mm) Printers
Instructions:
Be mindful of these best practices:
- Prior to cleaning, always make sure the terminal is unplugged and powered off.
- Never spray any product directly into the terminal. Use a cloth or wipe that has been sprayed instead.
- Never insert anything but a credit card and or Card Reader Cleaning Card in or through the card readers. Using anything else could leave small bits of rags or dust in the terminal and potentially void remaining warranty.
- Practice safe hygiene by washing your hands daily and ensuring that the terminals being handled are also cleaned daily.
Step 1: Wash your hands thoroughly with soap and apply hand sanitizer prior to handling the terminal and disinfectant wipes. |
Step 2: Take a disinfectant wipe or alcohol wipe and begin by cleaning the terminal screen(s). If using glass cleaner, avoid spraying onto the terminal and spray only on a dry cloth or wipe. |
Step 3: Proceed to clean the entire terminal with a new disinfectant wipe. Make sure any moisture or liquid from the wipes does not enter the terminal slots or card readers. |
Step 4: Swipe the Card Reader Cleaner back and forth against the magstripe reader. |
Step 5: Insert the Card Reader Cleaner back and forth with a new wipe in the IC Card Slot. |
Be sure to sanitize your terminals daily to minimize the spread of bacteria and germs. You can also check out and share our quick 1-minute video by clicking here.
Related Articles
Tech Support (TSYS): PAX - Comm Type Change
Steps: 1. From the main screen, press the MENU button. Menu buttons: PAX S80: MENU button under the FUNC button. PAX S300: FUNC button + 1 or Tap MENU or screen. PAX D210: MENU button bottom right of the screen. 2. If prompted, enter the system ...Other Firmware Update Errors
Warning App Exception: A firmware update is needed. Warning Look-up Firmware: A firmware update is needed. Error Look-Up DNS: A firmware update is needed. If you receive this error and you are unable to access any other part menu or screen on the ...Software Change Logs (12.9004)
New Features and Enhancements: Please Update to current version or newer per Industry Change Updates Added POS support to use the PAX insert any time feature. Enhanced Rewards + integration to support Alias CRE will be able to identify new BINs ...Software Change Logs (12.9003)
New Features and Enhancements: Completed validation and testing using the PAX PX7 with v17E (Portico) Finished testing PAX S300 with the latest Portico v25E Added cancel button to navigate out without selecting item type, during the addition of new ...Upgrading CRE or RPE
Upgrading CRE or RPE This document contains instructions showing you how to upgrade CRE/RPE. NOTE: It is HIGHLY recommended that you do a backup on the server if you are syncing your stations via direct connect. If your stations are synced ...